Back End Scheduling Coordinator

Fluent English (Written and verbal), Spanish required. High School graduate or equivalent. Able to make decisions quickly when necessary. Working knowledge of Microsoft Office suite, particularly Excel and Word, and comfort in learning new technology systems and workflows. Must have the ability to professionally handle confidential information. Excellent customer service experience, written and verbal communication skills including phone and email etiquette. Ability to react to day-to-day operational requirements in a professional and timely manner, prioritizing and multitasking to meet deadlines. Excellent attention to detail, judgment and follow-up skills. Experience maintaining a high volume workload in a fast paced environment. Ability to take initiative, collaborate in a team environment. Ability to use active listening and problem solving skills to provide exceptional customer service. Preferred: experience working in the healthcare sector.

Manages and maintains company staff database(s) accuracy to support clinical scheduling functions. Performs scheduling operational duties to correct schedules. Triage incoming email and phone call communications via ticketing system. Performs migration of records from one client profile to another, and ensures accurate coding of sessions. Multitasks between several different technology systems to complete functions. Communicates with clients, and internal team members via ticketing system with a strong customer service orientation. Works to educate client-families no the values of using the Kyo Care portal. Updates client authorizations and ensures staff are using the correct service code. Performs scheduling audits. Collaborates with Scheduling staff, Client Services, Human Resources, and the Revenue Department. Keeps up to date on changes imposed by our Leadership Team. Resolve problem situations appropriately and independently. Exhibits tact and professionalism in difficult situations according to Kyo Values and Practices.