Senior Specialist, Customer Assurance (STE - until October 2026)

Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role, and/or relevant experience in SaaS or technology industry. Bachelor’s degree or equivalent industry experience. Previous experience leading a high volume support request queue. Working knowledge of content management or content automation systems. Solid understanding of information security, privacy, risk, and compliance. Ability to work within tight deadlines and under pressure.

Communicate with internal stakeholders and external customers on security, privacy, AI, and compliance concerns. Collaborate on security, privacy, and AI support processes and build relationships with cross-functional teams. Coordinate, qualify, and prioritize customer assurance review requests. Ensure accurate completion of customer assurance reviews and similar requests within deadlines. Provide expertise and support with RFPs and similar documents. Maintain and develop AI-driven response automation tool and customer-facing Trust Center. Facilitate enablement sessions and knowledge sharing. Manage Salesforce and other reports to track Customer Assurance program metrics. Oversee maintenance of security, privacy, and AI collateral and certifications. Build and manage templates and libraries for standardized content. Identify opportunities to optimize processes for handling requests.