Senior Product Manager - Servicing
140000 - 185000 USD per year
Company:Splash Financial
Location:United States
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
Project ManagementAgileData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsAgile methodologiesComplianceRisk Management
Requirements:
6+ years of product management experience in consumer technology, with strong preference for experience in lending, payments, or financial services. Proven track record of shipping impactful products end-to-end. Strong familiarity with loan servicing and repayment concepts (e.g., amortization, due dates, delinquency, payoffs, hardship) and/or payments infrastructure (ACH, cards, disbursements) is a plus. Data-driven decision maker who is comfortable working with analytics tools, defining KPIs, running experiments, and using insights to shape product direction. Excellent communication and collaboration skills.
Responsibilities:
Own the product vision, strategy, and roadmap for servicing, loan repayment, and personal loan funding/disbursement. Design and ship customer journeys for statements, autopay enrollment, payment scheduling, hardship programs, and payoff flows. Lead the build-out and optimization of funding and disbursement experiences. Analyze funnel, servicing, and portfolio performance data to identify opportunities and define success metrics. Collaborate closely with Engineering, Design, Servicing/Ops, Risk, Compliance, and external credit union/bank partners.
