Splash Financial is a financial technology company that specializes in providing innovative solutions for student loan refinancing and financial management.
Extensive collections knowledge with a deep understanding of best practices in consumer lending, debt recovery, and regulatory considerations.
Strong analytical skills with experience in data analysis, reporting, and strategy development to drive business outcomes.
Experience with A/B testing and experimentation to refine collections outreach, optimize repayment plans, and improve borrower engagement.
Proficiency in data tools and technology such as SQL, Python, Looker, or other analytics platforms to track performance and develop insights.
Innovative mindset with the ability to rethink traditional servicing approaches and implement targeted, scalable solutions to improve repayment.
Develop, implement, and track collections initiatives by leveraging data insights, segmentation, and behavioral modeling to enhance repayment strategies.
Analyze and test recovery strategies to optimize outreach methods, timing, and engagement channels for improved borrower repayment rates.
Track and report on initiative success through robust performance monitoring, A/B testing, and KPI analysis, ensuring data-driven decision-making.
Identify and report on collections metrics and trends to proactively improve servicing performance and identify areas for intervention.
Collaborate across teams including Product, Credit, Compliance, and Servicing Operations to enhance repayment strategies, integrate automation, and explore digital-first solutions.