Senior Solutions Architect | UK | Remote

Located in the UK 5+ years of experience working on deployment teams, using project management techniques. Direct experience with o11y. Knowledge of best practices for using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products. Proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers. Excellent communication skills to communicate with customers, partners, and internal members. Kubernetes (kubectl, Helm, Tanka preferred). Experience with Cloud Platforms - AWS, GCP, Azure.

Guide customers through onboarding, implementation, and expansion with white-glove support. Offer best practices and strategies gathered from customer base. Understand container orchestration in Kubernetes and observability concepts (logs, metrics, traces). Deliver high-impact training and jumpstart engagements. Provide tailored technical consulting. Ensure Grafana's capabilities align with customer's architecture, goals, and constraints. Identify recurring issues and monitor support needs. Advocate for product improvements in collaboration with internal teams. Translate business needs into business and technical requirements. Design solutions including data visualization, workflow recommendations, migrations, and enterprise scale architecture. Act as a functional lead, demonstrating clear methodology and capabilities. Lead functional workshops, document requirements, and design solutions. Adhere to standards and best practices. Stay current on Grafana Labs, observability, and related technologies. Serve as a key resource for Sales, Product Management, Engineering, Support, and Professional Services teams.