Enterprise Customer Success Manager (Spanish Speaking)
Company:Maze
Location:United States, Canada, PST
Languages:English, Spanish
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
Business DevelopmentProduct ManagementProduct DevelopmentStrategyCommunication SkillsMentoringNegotiationCustomer SuccessSaaSRelationship buildingAccount ManagementResearchTrainingClient relationship managementSales experience
Requirements:
5+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid-market customers. Strong history of owning renewals and driving retention outcomes. Comfortable discussing and guiding research workflows. Skilled at translating complex concepts into clear guidance. Become an expert in Maze and use that fluency to guide customers. Able to interpret customer usage, identify patterns, and turn insights into action. Confident leading strategic conversations with senior stakeholders. Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Organized, proactive, and dependable.
Responsibilities:
Support customers in adopting Maze and building research practice confidence. Advise on research methodologies, study design, recruitment, and insight analysis. Own post-sale relationship and renewal strategy for Enterprise and upper-Commercial accounts. Drive adoption depth, feature utilization, and long-term engagement. Identify expansion opportunities and collaborate with sales teams. Advise senior stakeholders on integrating continuous research. Lead Executive Business Reviews (EBRs) to showcase value and impact. Act as the Voice of the Customer, surfacing feedback to Product and GTM leadership.
