Trust and Safety Specialist I

2+ years experience in Trust & Safety, Content Moderation, or Marketplace Operations Excellent judgment and attention to detail in reviewing sensitive content Strong written communication and incident documentation skills Experience using Trust tooling or platforms (e.g. Zendesk, Riskified, Stripe) Ability to balance enforcement with empathy and overall business risk in user-facing decisions Comfortable handling ambiguous, fast-changing environments

Monitor and investigate flagged users, listings, and transactions for potential abuse, fraud, or policy violations Review and action user reports related to prohibited items, harassment, impersonation, or policy breaches Moderate platform content for compliance with Archive's marketplace policies and brand-specific guidelines Respond to all Chargebacks and Maintain high win rates Flag Trends to CX Management Maintain accurate data and documentation for each incident Partner with Product and Engineering to recommend tooling improvements for abuse prevention Stay informed on industry best practices and evolving T&S risks within resale, marketplaces, and eCommerce Communicate directly with users(Buyers and sellers) on decisions made