ServiceNow Principal Technical Consultant, SOM

5+ years of experience implementing, configuring, and customizing ServiceNow 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) Ability to work remotely and with remote resources as needed Ability to understand and implement complex end-user requirements Ability to effectively organize work across multiple projects Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals Working knowledge of relational databases Ability to prioritize, manage, and refine the project backlog Excellent communication and interpersonal skills A deep understanding of SOM principles and best practices ServiceNow System Administrator Certification required ServiceNow Application Developer Certification required ServiceNow Implementation Specialist in four or more applications required

Provide guidance to customers related to processes they are attempting to model and automate in ServiceNow Develop solutions for the customer's ServiceNow environment Support engagement efforts for process definition, re-engineering, improvement, and gap analysis Advise customers in their efforts to take advantage of ServiceNow to improve business processes Guide customers in completing required documentation Draft user stories, their acceptance criteria, testing strategy and knowledge transfer Guides and provides ad-hoc oversight/training for the customer’s future system administrators Lead technical aspects of project delivery and solution delivery for engagements Provide technical expertise in how to best support ServiceNow best practices Be an expert in ServiceNow platform capabilities Prepare customer-facing deliverables focused on the technology Juggle multiple and complex projects/initiatives Promote continuous improvement practices Support specific sales activities when required Provide training and mentoring to other members of the Crossfuze Delivery team Maintain 75% billable utilization target