ServiceNow Principal Technical Consultant, SOM

5+ years of experience implementing, configuring, and customizing ServiceNow. 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). Ability to work remotely and with remote resources. Ability to understand and implement complex end-user requirements. Ability to effectively organize work across multiple projects. Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals. Working knowledge of relational databases. Ability to prioritize, manage, and refine the project backlog. Excellent communication and interpersonal skills. Deep understanding of SOM principles and best practices. ServiceNow System Administrator Certification required. ServiceNow Application Developer Certification required. ServiceNow Implementation Specialist in four or more applications required.

Provide guidance to customers on modeling and automating processes in ServiceNow. Develop solutions for customer's ServiceNow environment, specifically with Sales and Order Management (SOM) experience. Support engagement efforts for process definition, re-engineering, improvement, and gap analysis. Advise customers on leveraging ServiceNow to improve business processes. Guide customers in completing required documentation. Draft user stories, acceptance criteria, and testing strategies. Provide ad-hoc oversight and training for future system administrators. Lead technical aspects of project delivery and solution delivery. Provide technical expertise on ServiceNow best practices (configuration vs. customization). Be an expert in ServiceNow platform capabilities. Prepare customer-facing deliverables focused on technology. Juggle multiple and complex projects/initiatives. Promote continuous improvement practices. Support specific sales activities when required. Provide training and mentoring to other delivery team members.