Implementation Specialist

5 - 7 years working for a healthcare software business or within a healthcare environment 3 - 5 years experience supporting client implementations, client relationships, and cross functional department communication Experience in customer-facing roles Proven ability in implementing new processes and enterprise SaaS software Knowledge of healthcare IT systems, healthcare assessments, and value-based care Proven ability to manage project deadlines with flexibility Strong problem-solving skills Ability to multitask across clients successfully Detail oriented, self-starter Proficiency in Microsoft Excel, PowerPoint, and Word

Develop strong knowledge of Healthcare SaaS Solutions Understand client business needs and product requirements Create client-facing training materials Prepare and deliver live training and demo sessions Configure standard product features to meet customer needs Manage implementation tasks and project timelines Communicate with product and development teams Identify and escalate product defects or feature gaps Monitor and measure client satisfaction Analyze data and create reports Support sales and growth initiatives