Implementation Specialist

5 - 7 years working for a healthcare software business or within a healthcare environment 3 - 5 years experience supporting client implementations and client relationships Experience in customer-facing roles Proven ability in implementing new processes and enterprise SaaS software Knowledge of healthcare IT systems, healthcare assessments, and value-based care Proven ability to manage project deadlines Strong problem-solving skills and multitasking ability Detail-oriented, self-starter Excellent written and oral communication skills Proficiency in Microsoft Excel, PowerPoint, and Word

Develop knowledge of Healthcare SaaS Solutions Engage with Sales and Product teams Create and deliver client training and demo sessions Configure standard product features Manage implementation tasks and create project plans Coordinate with product and development teams Identify and escalate product defects or feature gaps Monitor client satisfaction Analyze data and create reports Support sales and growth initiatives