Patient Success Advocate - 4 day schedule

Multi-channel (voice, email, SMS) help desk experience interacting directly with consumers. Experience with Zendesk is a plus. Experience in a customer-facing healthcare related field. Previous experience working in a metrics-driven position. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment. Home office setup must have consistently stable wifi with strong upload and download speeds.

Provide courteous and professional assistance to customers via phone, email, and chat. Address inquiries, troubleshoot technical issues, reschedule appointments, and provide solutions. Educate customers on the features, functionalities, and benefits of Cadence technology products and services. Conduct follow-up communication with customers to ensure issue resolution and gather feedback. Appropriately escalate patient concerns to the necessary care delivery teams.