Customer Success (Remote from US)
Company:
Location:United States
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipAmazon FBAPeople ManagementShopifyCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsProblem SolvingMentoringAttention to detailOrganizational skillsWritten communicationMultitaskingExcellent communication skillsProblem-solving skillsAccount ManagementTeamworkClient relationship managementRelationship managementStrategic thinkingProcess improvementCRMCustomer Success
Requirements:
Minimum 5 years in customer success, client operations, or similar At least 2 years in a leadership capacity Strong background in e-commerce operations Hands-on experience with platforms like Shopify and QuickBooks preferred Excellent written and verbal communication skills Strong analytical, organizational, and problem-solving skills Ability to manage multiple workflows and priorities in a fast-paced remote environment Familiarity with professional coffee equipment or specialty coffee industry is a strong advantage
Responsibilities:
Own and improve end-to-end customer experience Define scalable customer success strategies Establish, track, and optimize KPIs and workflows Build, manage, and mentor a customer success function Enable consultative sales and client communications Oversee quote and invoice creation, client onboarding, and service coordination Lead customer communications for shipping, damages, returns, and claims Identify and address operational pain points
