Technical Account Manager

3+ years of customer-facing experience in a solutions/sales/pre-sales engineering or other customer-related technical role Software development experience or previous pre-sales experience Proven experience in technical customer-facing roles within the B2B SaaS industry Self-starter with ability to plan and implement strategy with limited supervision Excellent verbal and written communication skills Ability to articulate technical concepts to less technical audiences Naturally curious and seeks to learn about product features Excellent organizational skills Comfortable with occasional early/late customer calls across US time zones Positive attitude and aptitude for learning Comfortable and effective working as part of a fully remote team Can pass a background check Legally authorized to work in the United States

Become an expert in building integrations with Prismatic Partner with customers to understand their technical landscape and Prismatic use case Own onboarding outcome achievement, time-to-first-integration deployed, and onboarding duration Drive an onboarding experience that gains customer trust and results in strong Prismatic understanding Create resources (videos, guides, tools) to drive customer best practices and adoption Demo Prismatic features to support upsell opportunities Contribute to Prismatic product strategy Collaborate with Product and Engineering to solve complex customer challenges Provide actionable insights on strategic customer integration trends