Senior Manager, Account Management - (US/Canada)

8-10 years of experience in account management, corporate services, international expansion, employer of record or global HR solutions. Proven track record managing strategic accounts and advising on cross-border operations. Strong knowledge of entity establishment, corporate governance, HR, payroll, and compliance. Background in accounting, tax, or corporate secretarial services preferred. Project management experience and professional certifications (e.g., CPA) are a plus. Proficiency in CRM tools (HubSpot or similar).

Serve as the primary liaison for high-value, multinational clients. Build trusted relationships with senior client stakeholders. Deliver consultative guidance on global expansion, entity setup, and compliance. Oversee onboarding and ensure seamless service delivery. Identify and execute opportunities for cross-sell and upsell. Advise clients on market-entry strategies, corporate structuring, and multi-country operations. Partner with Sales on tailored proposals and renewal strategies. Ensure accurate documentation and compliance. Collaborate with internal teams to deliver integrated solutions. Manage escalations and resolve complex client issues. Mentor Account Managers. Drive best practices, training programs, and process improvements. Lead strategic internal projects for service delivery and efficiency. Work closely with Sales, Legal, and Operations teams. Coordinate with global offices for consistent service delivery.