Telco Fraud Analyst

3+ years of experience in the telecommunications industry (SMS, Voice, messaging operations, number management, or related areas). Degree-level education or equivalent professional experience in telecommunications, operations, risk, data analysis, or similar fields Foundational understanding of fraud or risk concepts (e.g., suspicious activity, traffic anomalies, abuse patterns) Familiarity with industry tools and data platforms (Excel, dashboards, analytics tools). Ability to analyze operational or traffic data to identify trends, irregularities, or potential issues; comfortable learning new tools and techniques as needed Clear and proactive communicator, capable of summarizing findings and collaborating with both technical and business stakeholders Willingness to work one weekend day (Saturday or Sunday) as contractually agreed

Proactively detect, investigate and prioritize fraud incidents across Vonage’s communication platforms Monitor customer accounts and traffic usage to identity anomalies, suspicious behavior, and emerging fraud patterns Conduct deep dive analysis and make actionable recommendations to support fraud prevention, detection, and mitigation strategies Research and validate suspected cases of traffic abuse, account compromise, or policy violations Collaborate with cross-functional teams (products, engineering, compliance, customer support) to strengthen fraud controls and prevent recurrence Provide timely incident response for urgent fraud activity, ensuring rapid containment and effective communication to stakeholders Sharing fraud insights and trends with leadership to inform strategy and improve customer trust