Senior Product Manager, Care Steerage

4-6+ years of product management experience, preferably in healthcare technology, digital health, or B2B2C platforms. Demonstrated success launching and scaling products that drive measurable business outcomes. Strong analytical capabilities with experience defining metrics frameworks and translating data into actionable insights. Natural collaborator who builds trust across engineering, design, clinical, operations, and commercial teams. Sharp instinct for identifying self-service opportunities that improve member experience while reducing operational costs. Experience with care navigation, provider search, network optimization, or steerage solutions (Bonus). Understanding of healthcare benefits, claims data, quality measures, or cost transparency (Bonus). Background working with complex, multi-sided platforms serving both consumers and enterprise clients (Bonus). Familiarity with healthcare compliance requirements (HIPAA, SOC 2, etc.) (Bonus).

Own and communicate the product vision and multi-quarter roadmap for Care Steerage solutions. Drive product development from concept through launch and optimization. Partner with engineering, design, and clinical teams using agile methodologies. Engage executive stakeholders, employer clients, and internal teams. Lead daily standups and sprint planning with cross-functional teams. Triage and prioritize incoming requests. Manage relationships with external technology vendors and integration partners. Serve as subject matter expert for sales and customer success teams. Translate business requirements into detailed user stories and acceptance criteria. Define success metrics and KPIs. Analyze utilization patterns, user behavior, and business performance data. Develop executive-level reports and presentations. Conduct market research and competitive analysis.