Product Advocate
Company:Apify Technologies s.r.o.
Location:Czech Republic
Languages:English
Skills:
PythonSoftware DevelopmentJavascriptAPI testingRESTful APIsCustomer SuccessAccount Management
Requirements:
Experience in software development or strong interest in tech Familiarity with web development or web technologies (understanding APIs) Experience in customer success or product advocacy roles Ability to identify account growth opportunities Strong communication and presentation skills Team player
Responsibilities:
Help developers succeed with SDKs, CLI, API, and Crawlee Build relationships with customers and demonstrate Apify's value Excite customers about new features and use cases Assist engineers in solving customer issues Run demos, webinars, and workshops Monitor customer engagement and implement retention strategies Identify at-risk customers and provide support Find opportunities for account growth (renewals, upsells) Conduct business reviews with customers Transition low-touch accounts to high-touch support Collaborate with Product, Marketing, and Sales on customer needs Advocate for user-facing fixes and feature prioritization
