Client Success Lead (Part-time)

Believe that profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships Skilled in employing a consultative and proactive approach to understand and address diverse customer needs quickly Ability to work collaboratively as part of a team and be resourceful and adaptable. Highly organized and process-oriented Proven track record of delivering clear, measurable customer outcomes Exceptional communication and interpersonal skills, capable of engaging effectively with a wide range of stakeholders Strong background in project management, organizing complex customer engagements across multiple stakeholder groups Ability to thrive in ambiguous situations and enthusiastic about creating structure and process as Pragmatico grows Entrepreneurial mindset with the adaptability to thrive in a fast-moving startup environment

Ensure all customer commitments are fulfilled for multi-month, multi-stakeholder client engagements, and take proactive steps to identify and mitigate potential issues Deeply understand our customers' needs and proactively suggest ways customers can leverage new offerings to drive results and maximize ROI Develop and maintain SOPs that standardize customer success processes and ensure consistent delivery Provide clients with knowledgeable and prompt responses, including responding to all customer Slack messages within an hour and emails within 3 hours during business hours Create reports and collateral, such as customer case studies, when needed Partner with founders to shape the customer success playbook Manage special projects that don't fit neatly into existing functions but are critical to company success