Customer Success Partner (US, Remote)

4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer Strong ability to communicate customer value using data and outcomes Strong experience in increasing product utilization across accounts Skilled in executive engagement, success planning, and facilitating high-impact business reviews Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero Strong analytical, organizational, and communication skills Collaborative and comfortable working across multidisciplinary teams Bachelor’s degree required; certification in Customer Success or advanced business training preferred

Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria Lead quarterly business reviews focused on outcomes, adoption insights, and value realization Partner with Account Management to support renewals and expansions, targeting strong retention and growth Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy Develop and share success stories that demonstrate clinical, operational, and organizational impact Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making