Client Success Manager

4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting Track record of driving client outcomes—not just managing relationships, but improving business performance Deep understanding of commercial and financial aspects of companies, and how to impact the P&L Strong communication and presentation skills; you can simplify complexity and speak both client and product Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools is a plus Problem-solver who takes initiative, navigates ambiguity, and adapts quickly Collaborative mindset with a “one team” approach to working cross-functionally Willingness to travel to client locations and events regularly (~25%-30%) Bachelor’s degree preferred

Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts Travel to client events as needed (up to 25-30%) to support client engagement Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations