Customer Success Manager (French speaking)

At least two years of demonstrated history of surpassing company KPIs Excel at establishing meaningful connections with customers at different leadership levels Love diving into customer data, uncovering trends and insights Reliable and considerate teammate who values diverse perspectives Leverage experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals Fluent in written and spoken French

Respond promptly to customer inquiries Proactively monitor customer health scores and mitigate risks Contribute to development and iteration of scaled CS model, knowledge base, tools, resources, and programs Maintain accurate customer records Utilize action insights and data for proactive outreach Identify customer champions Mentor, coach and support other CSMs Work as a team to achieve renewal and retention targets