Service Delivery Lead - MedTech Commercial Content

10+ years of experience in Life Sciences with MedTech expertise 2+ years of management experience Proven track record of managing large complex systems projects and teams Expertise in enterprise software with deep understanding in system integration to drive product implementation Operational excellence in leading Services including utilization and resource management Experience implementing Commercial Content Solutions for MedTech (Nice to Have)

Accountable for MedTech customer success with Commercial Content through efficient services. Partners with Services Engagement management team to ensure services offerings are applicable for the MedTech industry. Onboard and enable resources to successfully deliver on MedTech projects. Drive team hiring and development for capacity, utilization, and staffing. Manage supply and demand, ensuring right people on right projects for delivery success. Support and coach, find and create billable work to drive productivity. Manage escalations and support sales in pre-sales process. Cultivate trusted customer relationships. Coordinate across projects and Veeva functions to share lessons learned and best practices. Provide executive oversight of internal initiatives and project sponsorship. Build internal network to champion customer and employee success.