Service Delivery Lead - MedTech CRM

10+ years of experience in Life Sciences with MedTech expertise 2+ years of management experience Proven track record of managing large complex systems projects and teams Expertise in enterprise software with deep understanding in system integration Operational excellence in leading Services including utilization and resource management Experience implementing CRM Content Solutions for MedTech (Nice to Have)

Accountable for MedTech customer success with CRM Content Partner with Services Engagement management team Onboard and enable resources for MedTech projects Team Management: hiring, development, capacity, utilization, staffing Manage supply and demand for project staffing Support and coach teams, find billable work Manage escalations and support pre-sales process Cultivate trusted customer relationships Coordinate across projects and Veeva functions Provide executive oversight of internal initiatives Build internal network to champion customer and employee success