Data Migrations Coordinator - MerusCase

2+ years experience Customer Success or Account Management. Strong technical aptitude; willingness and ability to learn new software. Ability to train in the virtual setting. Ability to maintain data integrity. Proven time management skills with ability to manage multiple priorities. Experience in the legal or consulting industry is a plus. Linux Command Line (ability to navigate through servers) is a plus. Highly collaborative with strong interpersonal skills. Excellent verbal and written communication skills. Strong project management skills. Ability to problem solve, adapt, and grow. Ability to work independently and as a team member. Strong sense of ownership and takes initiative.

Manage data migration from start to finish for new clients. Create, update, and manage internal and external data migration protocols. Work closely with data migration engineers and customer success trainers. Provide customer feedback to Product, Sales, Engineering, and Customer Success teams. Perform initial onboarding of firms and ensure successful transition. Maintain proactive engagement with clients during data migration. Conduct post-migration check-ins and address migration issues. Share customer insights to improve onboarding processes. Provide customer insight to Product and Customer Success teams. Offer feedback for updates to the Migration Coordination Process. Manage data migration tools and software. Maintain up-to-date communications between internal stakeholders.