Sales & Customer Service Ambassador
16 - 18 USD per hour
Company:Sono Bello
Location:Nevada, CST
Languages:English
Seniority level:Entry, 1 year customer service, 1 year sales
Experience:1 year customer service, 1 year sales
Skills:
Microsoft Office SuiteCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsActive listeningSales experienceCRM
Requirements:
Customer service: 1 year Sales with a quota or objective: 1 year Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently. Must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis. Ability to establish a private workspace with a lockable door for your home workstation. Ability to perform basic technical troubleshooting and maintenance. High-speed internet connection (At least 100 Mbps recommended). Ability to pass typing assessment: At least (40WPM, 95% accuracy).
Responsibilities:
Welcome new patients via inbound/outbound calls, SMS, live chat, and email to schedule free consultations. Support existing patients by sending follow-up requests and fielding medical escalations. Accurately capture and enter patient information with detailed notes in CRM systems. Adhere to compliance with call flow, candidacy, light medical screening, and Quality Assurance requirements. Engage with patients, build rapport, and offer solutions by overcoming objections. Collaborate with Leadership, Training and QA to stay updated on new services and policies.
