Associate Service Delivery Manager

Bachelor’s Degree preferred. Strong interest in client-facing account management or technical support roles within healthcare IT. Demonstrated ability to build and maintain strong relationships with healthcare stakeholders. Foundational understanding of healthcare industry practices, clinical workflows, and regulatory requirements (HIPAA, HITRUST) is a plus. Excellent communication, problem-solving, and interpersonal skills. Ability to work effectively with clients of varying technical expertise in high-pressure, patient-impacting situations. Ability to adapt to evolving healthcare technologies and compliance requirements. Proactive and independent work style with flexibility to meet healthcare operational demands.

Assist in managing technology relationships with healthcare clients. Serve as a point of contact for hosting issues impacting clinical operations. Support internal workstreams for healthcare clients. Assist in managing environmental change control for client awareness. Use performance monitoring tools to proactively identify and resolve issues. Document client processes and procedures. Develop understanding of how services optimize clinical workflows. Identify opportunities for additional services. Assist in managing hosting profit margins. Identify opportunities for solution optimization. Analyze performance data trends. Help identify and grow reference accounts.