Associate Service Delivery Manager

Bachelor’s Degree preferred. Strong interest in client-facing account management or technical support roles within healthcare IT. Demonstrated ability to build and maintain strong relationships with healthcare stakeholders. Foundational understanding of healthcare industry practices, clinical workflows, and regulatory requirements (HIPAA, HITRUST) is a plus. Excellent communication, problem-solving, and interpersonal skills. Ability to work effectively with clients of varying technical expertise in high-pressure, patient-impacting situations. Ability to adapt to evolving healthcare technologies and compliance requirements. Proactive and independent work style with flexibility to meet healthcare operational demands.

Assist in managing technology relationships with healthcare clients, including daily communications, weekly status meetings, and executive reporting on KPIs/SLAs. Serve as a point of contact for hosting issues impacting clinical operations, ensuring timely escalation and resolution. Help build and maintain strong relationships with healthcare executives and IT leaders. Develop strategic insights to demonstrate understanding of client needs and regulatory priorities. Support internal workstreams for healthcare clients, including system decommissions, right-sizing, security, and compliance best practices. Assist in managing environmental change control for client awareness and acceptance, ensuring minimal disruption to patient care. Use performance monitoring tools to proactively identify and resolve issues with guidance. Ensure project deliverables, operational readiness, and uptime commitments are met. Document client processes and procedures to support continuity and compliance. Develop and maintain a deep understanding of how our services can optimize clinical workflows and improve patient outcomes. Learn to identify opportunities for additional services that enhance care delivery and operational efficiency. Assist in managing hosting profit margins while ensuring compliance with healthcare regulations. Identify opportunities for solution optimization and workflow best practices aligned with healthcare standards. Analyze performance data trends and present findings that support quality improvement initiatives. Help identify and grow reference accounts by sharing success stories that demonstrate improved patient care and operational excellence.