ServiceNow Senior Technical Consultant

4+ years of experience implementing, configuring, and customizing ServiceNow 3+ years of experience with common web technologies and networking (XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP) Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes Experience with Single Sign-On (SSO) Familiarity with integrations using REST/SOAP web services Ability to work remotely and collaborate with distributed teams Ability to understand and implement complex end-user requirements Strong organizational skills and ability to manage multiple projects ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Specialist certification in two or more application areas

Provide hands-on development assistance (form configuration, workflow administration, reporting, data imports, custom scripting, integrations) Coordinate with stakeholders to understand business requirements Draft user stories, acceptance criteria, testing strategy, and knowledge transfer documentation Answer technical and application configuration questions Configure and customize ServiceNow applications and modules Implement new functionality following ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Produce detailed documentation Lead technical implementation teams including code review Develop and configure integration components (SSO, LDAP, APIs) Develop and enhance ServiceNow portal components Enable customer ServiceNow administrator self-sufficiency Conduct technical training and knowledge transfer sessions Research and resolve system failures or performance issues Maintain 80% billable utilization target