Customer Success for Digital Nomad Community (Fully Remote)
25000 - 50000 USD per year
Company:WiFi Tribe
Location:United Kingdom, South Africa, United States, Canada, Australia, CET (± 2 hours)
Languages:English
Seniority level:Lead, 2+ years
Experience:2+ years
Skills:
Project ManagementArtificial IntelligenceBusiness OperationsCommunication SkillsProblem SolvingAttention to detailOrganizational skillsWritten communicationCritical thinkingSales experienceCustomer Success
Requirements:
2+ years working in customer success or similar field Experience in a sales role Native-level English with impeccable grammar and strong writing skills Strong organizational skills Attention to detail Tech-savvy and a quick learner Very comfortable with AI tools (e.g., ChatGPT, Claude) Proactive problem-solver Strategic doer Autonomous High integrity Ability to work in a European/African or North/South American timezone
Responsibilities:
Own Tribe Support (email communication, bookings, member advocacy) Sales support and new member orientation Trip consulting and sales (advising members, managing bookings) Community engagement initiatives Ensure members are well-informed Implement 1% improvements daily and document processes Leverage AI tools for efficiency Improve processes and document playbook Act as a culture advocate
