Customer Success for Digital Nomad Community (Fully Remote)
25000 - 50000 USD per year
Company:WiFi Tribe
Location:United Kingdom, South Africa, United States, Canada, Australia, CET, EST, PST
Languages:English
Seniority level:Lead, 2+ years
Experience:2+ years
Skills:
Project ManagementArtificial IntelligenceBusiness OperationsCommunication SkillsProblem SolvingAttention to detailOrganizational skillsWritten communicationCustomer SuccessCritical thinkingSales experience
Requirements:
2+ years working in customer success or similar field Experience in a sales role Native-level English with impeccable grammar and very strong writing skills Strong organizational skills Attention to detail Tech-savvy and a quick learner Very comfortable with AI tools Proactive problem-solver Strategic doer Autonomous High integrity Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET))
Responsibilities:
Own Tribe Support (email communication, bookings, member advocacy) Sales support and new member orientation Trip consulting and sales Community engagement Keep members informed with documentation and communications Implement 1% improvement daily Leverage AI tools for efficiency Process improvement and documentation Act as a culture advocate
