Digital Consultant, FSM

2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms. Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics. Ability to understand complex operational requirements and translate them into structured functional and technical designs. Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments. Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders. Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment. Demonstrated problem-solving and analytical skills. Interest in leveraging AI-driven insights, automation, and intelligent workflows within digital service operations. Understanding of web development architectures, integration approaches, APIs, and data flows. Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.

Lead end-to-end FSM implementation: discovery, requirements gathering, design, configuration, testing, and deployment. Translate client processes into functional specifications and align with platform capabilities. Configure modules, build proof-of-concepts, and validate solutions. Guide clients on best practices in field operations, dispatch, workforce management, mobile workflows, and service lifecycle management. Coordinate with project managers, technical architects, and engineering teams. Support UAT, deployment readiness, documentation, and training. Contribute to improving delivery standards and reusable assets. Stay informed on platform updates and AI-driven automation trends.