Operations specialist, LATAM, Remote
18000 - 24000 USD per year
Company:Fundraise Up
Location:Latin America
Languages:English, Russian
Seniority level:Junior, 1–3+ years
Experience:1–3+ years
Skills:
Mac OS XCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationDocumentationMicrosoft Office SuiteInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkResearchFluency in EnglishEmpathyVerbal communicationTroubleshootingActive listeningStrong work ethicAbility to learnTechnical supportCustomer support
Requirements:
Native Russian speaker. Fluent English (written and spoken). 1–3+ years in internal IT support/help desk. Advanced MacOS user. Strong security mindset, adherence to process, and respect for data privacy. Service-first, empathetic, and clear communicator. Reliable, organized, and detail-oriented. Able to follow and improve runbooks.
Responsibilities:
Resolve day-to-day user requests (app issues, macOS basics). Partner with People Ops, Dev Ops, and Finance; escalate non-L1 issues. Maintain runbooks and FAQs in Notion. Track equipment assignments, movements, and returns. Prepare Macs and pre-provision accounts for onboarding. Revoke/adjust access and manage device returns for offboarding. Enforce least-privilege and group membership hygiene.
