Customer Success Manager

Ability to thrive in a dynamic & fast paced environment. Solutions oriented mindset, a proven problem solver. Strong customer focus and passion for engaging with customers to help them succeed. Excellent written and verbal communication skills with attention to detail. Great listener and keen to understanding customer situations and goals. An organized and process oriented approach to managing relationships with customers. Patient, empathetic and enthusiastic about interacting with all types of customers. Team player and humble attitude. An eager desire to make a meaningful impact on a growing start up. Strategic thinking with ability to envision and execute on long-term goals. English as a first language (additional languages a plus). 2-5 years of experience in related roles.

Develop and maintain expert knowledge of the Stadium platform. Manage a book of customer accounts and ensure their overall success. Analyze client needs and propose tailored solutions. Maintain regular communication schedule with customers post onboarding. Cultivate and maintain long-term client relationships. Drive revenue growth through upsell opportunities and successful contract renewals. Collaborate with internal teams to foster continued product improvement. Track and report on client health, engagement metrics, and revenue performance.