Customer Success Manager (Maternity Leave Contract)
Company:Practice Better
Location:Canada
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringMarketingCustomer SuccessSaaSAdaptabilityRelationship buildingTeamworkResearchClient relationship managementCross-functional collaboration
Requirements:
3+ years business related experience in Sales, Marketing, or Customer Success. Must have a background in nutrition or a related field. Ability to collaborate effectively with cross-functional teams. Excellent written and verbal communication skills. Ability to analyze data and identify trends. Experience in managing customer escalations and resolving conflicts. Strong organizational skills.
Responsibilities:
Host monthly coaching calls and office hours. Conduct 1:1 support calls to enhance retention and product adoption. Respond to inbound sales inquiries to drive conversions. Build sample nutrition plans and highlight product features. Address That Clean Life-specific escalations from Customer Support.
