Field Service Technician (Appliance Repair) - Columbus, OH

Minimum 1 year experience in a technical role (Field Service preferred) Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products) Experience in the use of tools, and diagnostic test equipment Ability to properly trouble-shoot, diagnose, repair and document product/system issues Valid Driver’s license in good standing Ability to obtain appropriate EPA Certification Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

Travel offsite to customers' locations to perform maintenance and repair of LG's equipment. Conduct technical diagnosis and perform specialized repairs on electronics and home appliances. Diagnose problems, assess issues, document findings, and decide on repairs or part replacements. Accurately process paperwork and perform data entry upon job completion. Pre-screen next day service calls to help diagnose problems prior to arrival. Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).