Head of School Success

Proven ability to drive engagement, adoption, and retention by building systems and tracking metrics 5+ years working inside K-12 schools, understanding district operations, culture, and politics Deep knowledge of instructional implementation for multilingual learners and/or students with disabilities Ability to create processes, documentation, and scalable operations from the ground up Comfortable being hands-on while building toward team leadership Ability to think like a product owner, translating customer needs into actionable insights

Own and manage a portfolio of district and school partners through the entire customer journey Lead end-to-end implementation including rostering/data import, setup, training, and troubleshooting Drive usage through proactive account maintenance and customer health monitoring Identify and execute expansion opportunities within existing partners Design and implement scalable processes for onboarding, usage monitoring, support workflows, and documentation Build customer success systems and processes in HubSpot Develop customer communications such as newsletters, user resources, and community content Create internal playbooks, data dashboards, and health scoring models Partner with Sales on demos, renewals, and expansion conversations Triage customer feedback to Product and Engineering teams