Account Manager (Software Sales)- KSA National
Company:Azeus Convene
Location:Saudi Arabia
Languages:Arabic, English
Seniority level:Manager
Skills:
LeadershipProject ManagementBusiness DevelopmentNegotiationPresentation skillsChange ManagementCustomer SuccessSaaSRelationship buildingAccount ManagementReportingTrainingClient relationship managementSales experienceCRM
Requirements:
Background in SaaS or IT solutions. Experience in account management within the software industry is preferred. Fluent in both Arabic and English. Based in KSA or willing to relocate within the assigned region.
Responsibilities:
Manage approximately 20+ government accounts within the KSA region. Actively reach out to clients and guide best practices for our software. Develop strong relationships with existing accounts. Generate Upsell. Generate Testimonial (Case Study, Video Testimonial, Reference Letter). Maintain complete, correct, and contemporary information in the PD. Conduct client onboarding and renewals as per the SOP. Schedule high-level client feedback meetings with key stakeholders. Complete upgrades for clients using older versions. Ensure clients complete the Convene Subscription agreement. Drive Change Management initiatives. Conduct Admin, Secretary, and Board Member training sessions. Deliver Refresher Session for all accounts. Demonstrate the entire product, including existing and new features, and handle customization requests. Prioritize and attend to direct customer requests promptly. Mitigate customer termination requests and focus on retention. Ensure no severe escalations from customers. Coordinate with internal teams such as Support, Finance, Deployment, Legal, etc. Record all client interactions in the CRM.
