Enrollment Specialist, Payments

Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery. Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications) Attention to detail and accuracy in data entry and case management. Accountability and time management to meet deadlines independently. Strong collaboration skills with eagerness to contribute to a positive team dynamic. Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment. Coachability and a willingness to improve through feedback. Experience with CRM systems, Excel, and online payment platforms (great to have). Prior experience in a Payments Processing or Financial Operations role (great to have).

Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network. Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network. Respond to supplier objections and provide information on the benefits of joining the payment program. Utilize Excel spreadsheets to complete enrollment-related tasks efficiently. Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data. Communicate with customers through the case management system to address inquiries and provide support. Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions. Conduct online research using search engines and websites to gather or verify business contact information. Coordinate vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses. Diagnose and resolve vendor issues independently or escalate complex concerns to a Team Lead or Manager when necessary. Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns. Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.