Service Engineer (Light & Heavy) - North India

Bachelor’s Degree or Diploma (or international equivalent), preferably in Mechanical Engineering. 4–5 years of experience, including hands-on customer service management. Highly self-motivated with a strong drive to achieve results. Demonstrated ability to maintain a strong customer-focused approach. Skilled in preparing clear, persuasive service and technical reports. Confident communication and presentation skills. Fluency in both English and Hindi. Basic knowledge of sales order review and handover processes. Flexibility and willingness to travel domestically and internationally.

Attend to customer complaints and breakdowns promptly. Ensure effective root cause analysis and provide corrective solutions. Coordinate with internal teams for quick resolution. Prepare case studies of major service issues. Collect and analyse customer feedback. Actively promote aftermarket service offerings. Support customers with technical guidance on preventive maintenance. Promote and sell genuine spare parts. Identify and create opportunities for upselling spares. Promote AMCs to customers. Ensure smooth execution of AMC obligations. Prepare and submit monthly visit reports. Submit detailed service reports after each service intervention. Ensure timely updation of CRM system. Participate in scheduled review meetings.