Director of Customer Success, Central
Company:MagicSchool AI
Location:United States, EST, PST
Languages:English
Seniority level:Director, 7+ years
Experience:7+ years
Skills:
LeadershipProject ManagementData AnalysisPeople ManagementSalesforceCross-functional Team LeadershipStrategyBusiness OperationsCustomer serviceMentoringCustomer SuccessSaaSCoachingAccount ManagementRelationship managementCRM
Requirements:
7+ years of experience in Customer Success within a tech SaaS environment, with a strong emphasis on scaling operations 5+ years of experience managing Customer Success teams Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting Proven ability to break down complex issues, develop strategic approaches, and execute quickly with minimal guidance Proven ability to coordinate, align, and influence across CS managers, Sales leadership, and executive peers
Responsibilities:
Boost Net Revenue Retention (NRR) Achieve a Customer Satisfaction (CSAT) score above 90% Reduce customer onboarding time Develop direct reports Ensure alignment across departments
