Client Engagement Specialist, Social - Fixed Term

Strong knowledge and user-side experience with multiple social media platforms such as: X, Reddit, Telegram, Discord, Facebook, Instagram, etc, preferably within the crypto space Experience in social media management, community management and social community moderation Strong attention to detail Excellent multitasking skills and stress resilience Willingness to work scheduled hours & possibly weekends as needed Comfortable with your communication and client interactions being in a public setting

Monitor social channels and promptly address client inquiries Multitask and navigate across multiple social media platforms Proactively engage clients and contribute to growing Kraken’s social media voice and presence Moderate social communities Actively participate in team meetings, projects & training sessions Deliver exceptional, 6-star service in every interaction Continuously learn about new crypto trends, products, and technologies Understand Crypto Culture and strengthen Kraken’s contributions to it via Social