Forward Deployed Engineer (FDE)

Strong business acumen to understand customer workflows and translate into deterministic agent logic Experience in a customer-facing role (e.g., forward-deployed engineering, solutions engineering) Ability to work through ambiguous cross-functional processes and turn them into scalable workflows Experience writing PRDs, workflow diagrams, or logic specifications Familiarity with APIs, SQL, JSON, Salesforce objects, Slack data, enterprise systems, and data orchestration Experience building eval harnesses with edge cases, gold outputs, confidence scoring, and hallucination safeguards Comfortable working directly with customers Strong communication and storytelling skills Experience operating in fast-moving environments and iterating quickly

Design, build, and deploy agentic workflows and guided coaches for various GTM and customer-facing personas Work directly with customers to understand workflows, map problem areas, and define desired outcomes Own customer relationships throughout the design and deployment cycle Translate business processes into structured agent logic Develop and refine prompts, tools, routing logic, validation steps, and reasoning patterns Build and maintain evaluation harnesses to ensure predictable agent performance Test agents across real-world edge cases Create PRDs, workflow specs, and clarity documents Collaborate with Sales, Product, Engineering, and Customer Success Own "demo readiness" of workflows Present workflows and reasoning paths to stakeholders Document agent behavior, guardrails, and failure modes Serve as a strategic advisor to customers on agentic workflow design and AI readiness