Technical Account Manager - Commerce / Partner Success (100% Remote - UK)
Company:Hopper
Location:United Kingdom
Languages:English
Skills:
SQLData AnalysisJiraProduct AnalyticsAPI testingREST APICommunication SkillsAnalytical SkillsProblem SolvingDocumentationAccount ManagementTroubleshootingClient relationship managementCross-functional collaborationProcess improvementTechnical supportDebugging
Requirements:
Excellent communicator who can build trust with partners and internal teams. Comfortable operating across several partners at once, with strong prioritization, context-switching, and organizational skills. Adept at turning ambiguity into clarity and designing repeatable processes that scale. Technically fluent, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools. Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Specialist, or similar. Strong judgment in evaluating issue severity, partner impact, and operational urgency.
Responsibilities:
Serve as the primary technical point of contact for multiple B2B partners. Translate partner inquiries into structured, actionable requests. Provide clear updates, timelines, and expectations to partners. Assess and validate reported issues before escalating to engineering. Investigate technical or data-centric questions using internal tools. Manage and prioritize requests across multiple partners simultaneously. Improve intake workflows, templates, and triage mechanisms. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths. Contribute to playbooks, documentation, and partner-facing resources. Coordinate with a wide and diverse set of stakeholders.
