US Program Associate

Exceptional alignment with GiveDirectly Values Fluency in English and Arabic 2+ years of work or volunteer experience in project management and people management/coordination Exceptional communication, organizational, and time-management skills Strong customer service instincts Ability to manage day-to-day operations and propose & implement process improvements Ability to quickly learn and become proficient in new technological platforms Demonstrated ability to work independently and communicate upwardly about gaps and risks Enthusiasm for fast-paced environments with significant learning by doing

Support customer service via email and phone Coach applicants through the intake process Case manage applicant/recipient concerns Meet periodically with recipients in person Serve as a trusted resource for recipients Respond to and resolve recipient issues Cultivate and maintain relationships with implementing partners Serve as the local program representative and community liaison Build knowledge of the community Organize and attend events for program sensitization Collaborate on storytelling plans Participate in program evaluation and scoping Support operational and project management duties Lead select operational processes Support field ops processes Support knowledge management and process documentation Identify process challenges and propose solutions Become an expert in project execution tech systems Track and report operational and efficiency metrics Manage other individuals if needed Coordinate with internal and external stakeholders