Associate Program Director

At least 7 years of relevant experience Minimum three years of working with government service delivery and/or civic technology Strong understanding of public benefits implementation and administration, particularly SNAP, WIC, Medicaid, EITC, CTC, or other anti-poverty programs Proven track record of cross-sector stakeholder engagement (public, nonprofit, private), ideally including product development, data usage, policy, and collaborative implementation Problem solver and strategic thinker who is comfortable using frameworks and data Compelling oral and written communicator with a can-do attitude Thrives in a fast-paced environment, gravitates towards continuous change Natural collaborator who values honesty and openness Passion for the Code for America mission and vision for digital service delivery Deep commitment to transparency and fairness Strong analytical and communication skills Ability to work independently and collaboratively Passion for government service improvement Ability to thrive in ambiguity and work on under-defined challenges

Develop and implement program goals and strategy Help set and communicate strategic direction and progress to senior leadership Ensure the development and delivery of scopes of work aligned with the program’s values Identify goals, track metrics, develop impact measures, and report on results Draft communications, including emails, blogs, online resources, presentations, trainings, and one-pagers Package and share Code for America learnings, best practices, and insights with external partners Manage program budget and logistics Spot opportunities to advance strategic goals via new projects, initiatives, or partnerships Work with cross-functional counterparts to drive superb cross-functional execution Provide strategic guidance to Safety Net program leadership Build out the processes, resources, and internal team configurations needed to ensure effective partnerships Build and maintain strong relationships with government agencies, non-profits, and community organizations Communicate the voice of government partners internally and in decision-making Secure and manage funding streams Advocate for policy changes to improve government services Represent Code for America at industry events and conferences Hire, develop, motivate, and lead people Collaborate with the broader Programs team to engage and broaden learning Participate in relevant cross-org working groups