Intake Client Specialist

High school diploma or equivalent Basic Microsoft Office skills Previous Data Entry skills Strong analytical skills with high attention to detail and accuracy Ability to problem solve issues in a timely manner Ability to navigate multiple computer systems, applications, and utilize search tools Strong verbal, written, and interpersonal communication skills Ability to prioritize, meet deadlines, and adjust Ability to achieve high production and quality standards Ability to work effectively in both a team and individual environment Must have a wired internet connection using an ethernet port (Cable Modem/service or Fiber Optic) Must have a quiet workspace that is free from distraction

Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls Troubleshoot and resolve account issues Coordinate with internal business partners (Logistics, Customer Care, Billing, Compliance) Assist other departments for Intake-related inquiries