Call Center Talent Pool Req (Indiana)

Ability to manage high-volume inbound and outbound queue. Passion for providing high level of customer service. Ability to show empathy, active listening and patience. Strong emotional intelligence. Ability to work well in a team. Ability to resolve issues over the telephone with eager customers. Defuse and de-escalate frustrated callers successfully. Computer proficiency required. Strong typing skills. Ability to leverage technology. Resolve customer issues efficiently while notetaking/multitasking.

Connect and engage with potential home care clients. Educate and assist patients and caregivers with program applications and enrollment. Guide patients and caregivers through the onboarding process. Support patients and caregivers through their home care journey.