Call Center Talent Pool Req (Indiana)
F
FreedomCareHealthcare
IndianaFull-TimeEntry
Salary19 - 22 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceMultitaskingEmpathyActive listening
Requirements
- Ability to manage high-volume inbound and outbound queue.
- Passion for providing high level of customer service.
- Ability to show empathy, active listening and patience.
- Strong emotional intelligence.
- Ability to work well in a team.
- Ability to resolve issues over the telephone with eager customers.
- Defuse and de-escalate frustrated callers successfully.
- Computer proficiency required.
- Strong typing skills.
- Ability to leverage technology.
- Resolve customer issues efficiently while notetaking/multitasking.
Responsibilities
- Connect and engage with potential home care clients.
- Educate and assist patients and caregivers with program applications and enrollment.
- Guide patients and caregivers through the onboarding process.
- Support patients and caregivers through their home care journey.
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