Senior API Onboarding Manager

Experience with REST APIs and proficient in reading technical documentation, particularly XML and JSON formats. Proven ability to troubleshoot issues using analytical skills and investigative log tools. Skills in meeting with customers/partners to gather and document technical requirements. Familiarity with communicating effectively across support, product, and engineering departments. Passionate about creating and documenting new processes. Experience with project management systems, specifically Jira and the Zendesk ticketing system. Strong analytical and technical skills, ability to multitask, and excellent written and spoken English communication.

Guide inbound API partners from initial contact through development, certification, and go-live. Provide direct technical assistance to API users by troubleshooting and delivering solutions. Meet with partners to understand needs, capture technical requirements, and outline integration solutions. Create and maintain training materials, knowledge base articles, and the Partner Portal. Provide feedback to Product and Development teams regarding API enhancements and bug fixes. Enforce qualification standards for new partners and maintain transparency in the partnership funnel. Ensure integrating partners adhere to a high standard of customer experience.