Customer Success Manager - SMB

Posted about 2 months agoViewed

100000 - 130000 USD per year

U.S.Full-TimeBenefits, SaaS

Company:Benepass

Location:U.S.

Languages:English

Seniority level:Middle, 3-5 years

Experience:3-5 years

Skills:

Customer SuccessSaaSAccount ManagementClient relationship managementCross-functional collaboration

Requirements:

3-5 years experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space Direct experience working in the Benefits space Proven track record of managing and growing SMB and emerging tech accounts Demonstrated ability to analyze data and business insights Ability to interact with customer teams at various technical and non-technical levels, from end users to C-level stakeholders Experience working with cross-functional teams

Responsibilities:

Manage SMB and emerging tech clients through their lifecycle Provide admin platform education and adoption guidance Identify growth opportunities and collaborate with sales on upsells Monitor customer health metrics and address at-risk accounts Communicate customer feedback to product and engineering teams Develop scalable processes for SMB clients