Customer Success Manager, SMB & Partner Programs
Company:Sanguine Technology Solutions
Location:United States, EST, CST
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Project ManagementBusiness AnalysisData AnalysisProduct ManagementProduct DevelopmentBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringCoachingAccount ManagementClient relationship managementCross-functional collaborationRelationship managementSales experienceStrategic thinkingProcess improvementCRMCustomer SuccessSaaS
Requirements:
3-5 years in Customer Success, Account Management, or Implementation at a B2B SaaS company Experience with subscription/recurring revenue models, renewals, and expansion/upsell motions Comfortable managing a large portfolio; able to design and iterate on playbooks Strong written and verbal communication Data-driven approach to prioritization and customer health management
Responsibilities:
Own end-to-end onboarding for new SMB customers Manage a high-volume portfolio of SMB accounts Help customers design and optimize their partner/referral programs Design and run targeted engagement campaigns Act as the primary point of contact for SMB customers Identify and execute on upsell and cross-sell plays Coach customers on best practices for activating connectors/partners Collaborate with Product and Partnerships to relay customer feedback Build and iterate on retention plays for at-risk customers
