Senior Business Travel Consultant - Day Shift - Remote

Proficient in air fares and ticketing. Expert knowledge of the Galileo GDS system, including manual and automated reissuing of tickets. Great communication skills, fluent in written and spoken English. Previous experience as a Business Travel Consultant. Well-organized and capable of working to tight deadlines under pressure. Positive and professional telephone manner. Proactive in resolving customer queries and complaints. Flexible and willing to complete various tasks. Professional and positive attitude when dealing with suppliers, customers, and colleagues. Motivate and encourage team well-being.

Provide 7-star service to business travelers, managing bookings, amendments, and cancellations. Arrange European and domestic travel, including flights, car rentals, and hotels. Handle client inquiries and provide solutions independently. Communicate with clients via live chat, telephone, and email. Undertake travel reservations and amendments for customers. Proactively maintain and develop client relationships. Provide suitable travel options and suggestions. Ensure service level agreements are met and maintain Galileo GDS queues. Mentor and support junior team members. Support the Team Leader and collaborate with colleagues.