Senior Business Travel Consultant - Day Shift - Remote
Company:Perk
Location:Birmingham, EST, PST
Languages:English
Seniority level:Senior, Previous experience as a Business Travel Consultant
Experience:Previous experience as a Business Travel Consultant
Skills:
Customer serviceMentoring
Requirements:
- Proficient in air fares and ticketing
- Expert knowledge of the Galileo GDS system
- Great communication skills, fluency in English
- Previous experience as a Business Travel Consultant
- Well-organized and capable of working under pressure
- Positive and professional telephone manner
- Proactive in resolving customer queries and complaints
- Flexible and willing to complete various tasks
- Maintain a professional and positive attitude
- Motivate and encourage team well-being
Responsibilities:
- Provide 7-star service to business travelers
- Manage travel bookings, amendments, and cancellations
- Arrange European and domestic travel
- Handle client inquiries independently
- Communicate with clients via live chat, telephone, and email
- Undertake travel reservations and amendments
- Proactively maintain and develop client relationships
- Provide suitable travel options and suggestions
- Meet service level agreements and maintain Galileo GDS queues
- Mentor and support junior team members
- Support Team Leader and collaborate with colleagues
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