- Manage end-to-end corporate travel for executives and VIPs including flights, hotels, and ground transport.
- Provide proactive expert recommendations aligned with duty of care and company policies.
- Resolve urgent, high-impact travel disruptions with speed and empathy.
- Manage multi-channel support including phone, chat, and email in a fast-paced environment.
- Monitor and maintain operational KPIs like productivity, handle time, and service level agreements (SLAs).
- Build and maintain long-term relationships with discerning executive travellers.
- Collaborate with peers to foster an elite, high-performance service culture.
Customer service