- Provide end-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
- Deliver expert recommendations aligned to traveller preferences, company policy, and duty of care.
- Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
- Manage multiple communication channels including phone, chat, and email in a fast-paced environment.
- Balance premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
- Build and maintain long-term relationships with Executive travellers.
- Collaborate with peers to maintain a high-performance, elite service culture.
Customer service