Senior Business Travel Consultant
P
PerkTravel Technology
Role will be fully remote however you will be required to come into the Birmingham (UK) Hub for training and special events., Night ShiftFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Expert knowledge of the Galileo or Amadeus GDS system.
- Proficient in air fares and ticketing.
- Previous experience as a Business Travel Consultant.
- Fluency in English, both written and spoken.
- Well-organized and capable of working to tight deadlines under pressure.
- Positive and professional telephone manner.
- Proactive in resolving customer queries and complaints.
- Flexible and willing to complete various tasks as needed.
Responsibilities
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
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